Terms and Conditions

Returns & Replacements

In the event that an item needs to be returned e.g. a damaged or incorrect item, contact us immediately to begin the return process. Please note that a 15% restocking fee may be charged for returned products. Also note that return shipping may be the responsibility of the customer depending on the reason for the return. Please call us with any questions at 866-717-6334 or via the email provided on the contact page. Please provide an order number when contacting us.

Cancellation Policy

In the unlikely event you wish to cancel your order, you may do so by emailing or calling Blue Media Supply customer service to make a cancellation request at 866-717-6334. Orders can be canceled if done prior to shipment. If your order has already shipped (missed cancellation window), you may still return your order to Blue Media Supply by following the directions under the Returns & Replacements section above. We strongly recommend that customers refrain from refusing delivery of unwanted orders, as they will be charged for both the outbound and return shipping charges associated with that order. These charges will be deducted from any order refund amount. We cannot guarantee the final disposition of any orders where the customer or recipient has refused delivery.

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